The problem6 min read
Warranty fraud: how it actually happens, and what stops it
The six ways warranty fraud gets through, why paper and spreadsheet processes cannot catch any of them, and the specific checks that close each gap.
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Warranty management, in practice
Practical writing on warranty management, claims handling, after-sales service, and warranty fraud — what goes wrong, what it costs, and how to fix it.
- How to fix it9 min read
How to automate warranty claims without replacing everything
A five-stage path to warranty claim automation where each stage pays for itself, runs alongside your current process, and you can stop at any point.
Read - In practice8 min read
A worked example: warranty for an auto parts distributor
An illustrative walk through warranty at a regional auto parts distributor: fitment disputes, core returns, commercial use, and the records that settle them.
Read - Guides9 min read
The warranty claim process, step by step
A reference walkthrough of a well-run warranty claim: intake, coverage checks, triage, decision, execution and closure, with internal targets for each stage.
Read - Platform7 min read
Getting started with Warranlytics: your first week
A practical first week: create the organisation, build the catalogue, set terms, register live sales, run a test claim, and decide what is worth migrating.
Read - In practice8 min read
A worked example: after-sales for an appliance manufacturer
An illustrative walk through after-sales at a mid-sized appliance manufacturer: registration through retailers, subcontracted service, and late batch defects.
Read - Guides9 min read
How to write warranty terms that hold up
A practical guide to drafting warranty terms: coverage periods, exclusions, wear parts, remedy, transferability, and why version control decides disputes.
Read - How to fix it8 min read
Digital warranty certificates and how verification works
What a digital warranty certificate actually is, how QR and signed-link verification works, and what makes a record tamper-evident without any blockchain.
Read - In practice8 min read
A worked example: warranty at a multi-store electronics retailer
An illustrative walk through warranty at a six-store electronics retailer: where the paper flow breaks, the redesigned flow, and the staff-time arithmetic.
Read - How to fix it8 min read
Moving warranty records off spreadsheets without losing history
Why warranty spreadsheets break at scale, and a practical migration: auditing what you have, cleaning serials, mapping fields, and running both in parallel.
Read - Platform7 min read
Warranlytics for retailers: registering warranties at the till
What registration looks like from behind the till: catalogue lookup, instant digital certificate, multi-store claim history, and what week one requires.
Read - Guides9 min read
How to choose warranty management software
A buyer guide to warranty management software: the requirements to settle first, a capability comparison framework, and the questions vendors dislike.
Read - How to fix it9 min read
Warranty transfers: turning resale into a retention opportunity
A transferable warranty raises second-hand value and first-hand willingness to pay. What a proper transfer event records, and why informal handover fails.
Read - The problem8 min read
The warranty data you are not collecting, and what it would tell you
Six warranty metrics most businesses never capture, the specific decision each one unlocks, and what you need to record at claim time to produce them.
Read - Platform7 min read
How Warranlytics handles a warranty claim, end to end
Follow one claim from the serial number entered to the closed audit trail: which checks run, what the reviewer sees, and why no flag is a prediction.
Read - Guides9 min read
Serial number tracking: the backbone of warranty management
How to design, capture and reconcile serial numbers so that sales, warranties, claims, service and transfers all join up on the same unit of record.
Read - The problem8 min read
Why warranty claims take so long, and where the time actually goes
Break warranty claim cycle time into its seven real stages and you find the delay is almost never the repair. It is verification and waiting on the customer.
Read - Guides9 min read
The after-sales metrics worth tracking (and the ones that mislead)
Formulas, decisions and gaming risks for the after-sales KPIs that matter: claim rate, time to first failure, cycle time percentiles, and warranty cost.
Read - How to fix it9 min read
QR code warranty registration: what changes at the point of sale
Registration is the moment warranty data is won or lost. A comparison of paper cards, web forms and QR scanning, and what the code should actually encode.
Read - The problem8 min read
What paper warranty cards actually cost you
The real cost of paper warranty cards is not the printing. It is re-issues, coverage enquiries, unverifiable claims, missing failure data, and staff time.
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