Warranlytics for retailers: registering warranties at the till

Retailers sit in an awkward position in the warranty chain. You did not manufacture the product and you usually do not decide the terms, but you are the one standing in front of the customer when it fails — and you are the only party in the chain who was physically present at the moment of sale.

That last fact is the whole opportunity. Everything an after-sales operation can do later depends on data that only exists if somebody captured it at the till. This post is about what that capture looks like in Warranlytics, and what a retailer should realistically expect in the first week and the first quarter.

What does registering a warranty at the till actually involve?

Four things, in this order:

1. Find the product in the catalogue. Not typing a product name into a free-text box — selecting the item you already stock, which carries its own warranty terms.
2. Capture the serial number. Scanned or typed. This is the key that everything afterwards hangs on.
3. Attach the customer. Name and a contact method. An existing customer resolves to their existing record, so the second purchase joins the first.
4. Confirm. The warranty record is created with the sale date, the selling location, and the terms version that applied today.

That is the entire interaction. The reason it stays short is the catalogue: because the product already exists as a record with terms attached, nobody at the counter is deciding what coverage applies. They are selecting a product and capturing a serial.

If you are weighing this against a web form the customer fills in at home, what changes at the point of sale with QR registration covers the trade-off in more detail. The short version: registration rates collapse the moment you make the customer do it later.

What does the customer walk out with?

A digital warranty certificate, issued immediately.

It is a QR code and a signed verification link. Scanning or opening it shows the product, the serial, the coverage window, the terms, and the current status — without an account, a password, or an app to install. Warranlytics is a mobile-optimised web platform, so it opens in whatever browser the customer already has.

Three practical consequences for a retailer:

• No re-issues. A digital certificate cannot be left in a drawer during a house move. The full cost of the paper alternative is laid out in what paper warranty cards actually cost you.
• Fewer "am I still covered?" calls. The customer can answer that themselves, from the link, at any hour.
• Verification that means something. The link is cryptographically signed and backed by a server-side audit trail. It is not blockchain, and it does not need to be — the record lives in one database that you control and that the signature points back to.

There is a detailed walk-through in digital warranty certificates explained if you need to justify the format to someone internally.

How does this handle claims across multiple stores?

This is where retailers get the most immediate value, and it is worth being concrete about why.

In a paper or spreadsheet process, claim history belongs to whichever branch handled it. A customer who claimed a replacement part at your east-side store in March can claim it again at your north store in June, and the second approver has no way to know. Nobody is being careless — the information genuinely does not exist at the counter where the decision is being made.

In Warranlytics, history attaches to the serial number, not the branch. When a claim opens against a unit, the reviewer sees every previous claim, every service visit, and the original sale — including which of your stores sold it.

Question at the counter	Paper or spreadsheet	Warranlytics
Is this unit still in coverage?	Read the card, do the arithmetic	Answered before a human opens the claim
Has it been claimed before?	Only if it was this branch	Every claim on the serial, organisation-wide
Which store sold it?	Check the receipt, if there is one	On the registration record
What terms applied at sale?	Current terms PDF, hopefully the right version	The version bound to that unit at registration
Who owns it now?	Whoever holds the card	The transfer log

The full sequence a claim follows is covered in how Warranlytics handles a claim end to end.

Where do sales, invoices and inventory fit?

Warranty registration is not a separate errand bolted onto the sale. The same records that produce the warranty produce the sales and invoicing side of the transaction.

• Sales and invoices live alongside the warranty. Invoicing is included on every plan: 25 invoices a month on Free, 300 on Starter, and no cap on Professional.
• Expense management is included on every plan, which matters if you want warranty-related service cost sitting next to the revenue it came from.
• Inventory is where the serial check gets its teeth. Inventory management is included on every plan; with it, a serial presented on a claim can be validated against stock you actually received and sold, rather than trusted because it looks plausible. Serial number tracking explains what has to be true of your numbering before that check is useful.
• Data export (CSV and Excel) is listed on the Starter plan, which is how you get warranty data into whatever accounting or reporting tool you already run.

How many people can be on the account?

This is the limit retailers hit first, so it is worth stating plainly. Each column below is what that plan itself lists:

	Free	Starter (৳1,230/month)	Professional (৳2,460/month)
Warranties	Up to 25	Up to 300	Unlimited
Claims	Up to 25	Up to 300	Unlimited
Invoices per month	25	300	Unlimited
Team members	Up to 2	Up to 5	Up to 15
Also listed	Analytics, inventory and expense management	Everything in Free, plus data export (CSV and Excel), SMS for invoices and sales, priority support	Everything in Starter, plus custom branding, SMS notifications, API access

A single-till shop can genuinely run on Free while it decides whether the process works — 25 warranties is enough to test, not enough to operate on. A shop with a manager and a few counter staff needs Starter for the seats before it needs it for the volume. A multi-store retailer will want Professional for unlimited volume and up to fifteen seats.

Starter and Professional both start with a 14-day free trial as soon as you choose them, with no card needed. We issue an invoice when the trial starts, due when it ends, which you can pay by bank transfer, bKash, Nagad, Rocket or cash; the plan continues once the payment is verified. Moving down to Free takes effect immediately. Current limits are always on the pricing page.

Access is role-based, so a counter assistant who registers warranties and opens claims does not need the same permissions as a manager who approves them or sees cost reporting.

What should week one look like?

Modest, and deliberately so.

Add your top-selling products to the catalogue — not the whole range, the twenty or thirty lines that account for most of your warranty exposure. Set the warranty terms for those. Then register new sales only, starting the day you switch on.

Week one is a behaviour problem, not a software problem. The failure mode is not the tool; it is a busy Saturday where three registrations get skipped because the queue is long. Decide in advance who checks that registrations happened and when. A daily count per till, looked at by someone, is enough.

Expect a handful of awkward moments: a product whose serial is printed somewhere inconvenient, a customer who does not want to give an email address, a line that does not exist in your catalogue yet. Log them rather than working around them silently.

Do not backfill historical sales in week one. It is tempting and it is the wrong order — you will be cleaning old data while the new data is still not being captured properly.

What should month three look like?

By month three the interesting thing is not registration any more. It is that you have a population of live warranties, and it starts answering questions.

Which products generate claims disproportionately to their sales volume. Which store's registration rate is lagging. How long claims take from open to close. What your warranty service actually costs per product line. A basic analytics dashboard is listed from the free plan; the advanced analytics and reports that make cross-product comparison practical are a Professional feature.

Month three is also when the second-order effects appear. Coverage enquiries drop, because customers have their own link. Claim decisions get faster, because the history is on screen. And you start seeing the things you could never see before — the pattern described in the warranty data you are not collecting.

One honest caveat: none of this is reliable until registration is. A month of patchy registration gives you a month of data you cannot trust, because the sales that get skipped are not a random sample — they are the busy days. Fix the capture rate first; the analytics follow on their own.

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Warranlytics registers warranties from your product catalogue at the point of sale, issues a QR-verifiable certificate on the spot, and keeps claims, repairs and sales on the same record across every store. See how a claim runs end to end, or compare the plan limits.